Terms of Service

Acceptance of these terms

These terms govern your use of cusxo.com and the inquiry features it offers. By using the site, sending a request, or uploading material through it, you accept them. If you do not accept them, please do not use the site. If you use the site for a company, you confirm you are authorized to accept these terms for that company.

Who we are and what this site is

The site is operated by [Company Legal Name], trading as CUSXO, of [Registered Address]. We supply promotional products and provide custom sourcing for buyers, mainly ASI distributors, marketing agencies and corporate buyers in the United States and Canada.

This website is a product showcase and an inquiry system. It is not an online store: there is no shopping cart, no online payment, no instant pricing, no freight or tax calculation, no order tracking, and no account area for customers.

Use of the site

You may use the site to review products and to send inquiries about projects you are sourcing. You agree not to:

• use the site in a way that breaks applicable law or the rights of others;
• submit material you do not have the right to submit, or that infringes a trademark, copyright or other right;
• upload files containing malicious code, or attempt to reach parts of the site not intended for you;
• copy or scrape the site’s content for a competing service, or interfere with the site’s normal operation.

We may suspend or refuse access where we reasonably believe the site is being misused.

Product information and availability

Product images, descriptions, dimensions, materials and decoration options are shown for identification and general guidance. Colors appear differently on different screens, and product lines change. Availability, specifications and suitability are confirmed per project; nothing on the site promises that an item is in stock or available in a given quantity or color.

Quotations and no binding offer

A Request a Quote submission is a request for information. It is not an order and not an offer to contract. Only email is required; every other field, including products, quantities, budget and attachments, is optional.

All prices, minimum quantities, lead times, sample arrangements and decoration feasibility are quoted per project after a human review, and are not binding until confirmed in writing in a project quotation or agreement. Acknowledging your request is not an acceptance of an order.

Artwork, logos and submitted material

You may upload logos, artwork, sketches and reference images with your inquiry. Uploaded files are stored privately and are not published on the site.

You are responsible for having the right to use any logo, artwork or trademark you send us. By submitting material you confirm that you own it or are authorized to use it for the project, and you allow us to review it and, if the project proceeds, to use it in preparing and producing your order. You also confirm that the material does not infringe anyone else’s rights.

Intellectual property in the site

The site’s text, product photography, layout and design are owned by [Company Legal Name] or used with permission and are protected by copyright and other laws. You may view, download and print pages to evaluate and source products from us. Any other use, including republication or distribution, needs our written permission.

Decoration limits, color and approval

Decoration methods have technical limits. An artwork can look different from the printed or embroidered result, and color matching is approximate. Nothing on this site guarantees that a given method suits a given product or material; that is confirmed per project before production.

Where a project moves forward, decoration is produced from the artwork and specification you approve, so please review proofs and approvals carefully.

Samples

Sample arrangements, sample charges, decoration on samples and whether sample costs are credited against a later order are confirmed per project in the quotation. A sample request is not an order and does not reserve production time.

Pricing, payment, delivery, claims and returns

The following commercial terms are set per project and confirmed in writing in the project quotation or agreement:

• pricing basis, currency and how long a price holds — [pricing validity — to be confirmed];
• payment terms and deposit — [payment terms and deposit — to be confirmed];
• freight, taxes, duties and delivery scheduling — [delivery terms — to be confirmed];
• cancellation and change rules — [cancellation terms — to be confirmed];
• the window for reporting shortages, damage or defects — [claim window — to be confirmed];
• returns, corrections and reprints — [returns policy — to be confirmed];
• production tolerances and overage or underage allowances — [tolerance allowance — to be confirmed];
• warranty coverage and its length — [warranty period — to be confirmed].

No item in this list is agreed by using the site, and nothing here replaces the written terms of a signed quotation or agreement for a specific project.

Third-party links and trademarks

The site may link to third-party websites or show third-party names, brands and logos. Those belong to their owners and are used for identification only. Their appearance does not imply endorsement, sponsorship or a partnership, and we are not responsible for third-party sites or their content.

Disclaimer of warranties

The site and its content are provided on an “as is” and “as available” basis. To the extent permitted by law, we make no warranty that the site will be uninterrupted or error-free, or that its information is complete, current or suitable for a particular purpose. Product and decoration suitability is confirmed per project, not by the site.

Limitation of liability

To the extent permitted by law, [Company Legal Name] is not liable for indirect, incidental, special or consequential damages, or for lost profits, business or data, arising from your use of the site or reliance on its content. Our total liability for claims relating to the site is limited to [liability cap — to be confirmed]. Liability that cannot be excluded by law is not excluded.

Indemnity

You agree to indemnify and hold harmless [Company Legal Name] from claims, losses and reasonable costs arising from material you submit, from any lack of rights to use it, or from your breach of these terms.

Privacy

We handle the information you send us, including your email address and any uploaded files, as described in our Privacy Policy and Cookie Policy.

Changes to the site and to these terms

We may add, change or remove products, pages and features at any time. We may also update these terms; a change applies from the date it is posted, and the modification date shown on this page indicates when it last changed. Continuing to use the site after a change means you accept the updated terms.

Governing law and disputes

These terms are governed by the laws of [Governing Jurisdiction], without regard to conflict of law rules, and disputes are subject to the exclusive jurisdiction of its courts. Before starting proceedings, please contact us so we can try to resolve the matter directly.

Severability and entire agreement

If any provision of these terms is unenforceable, the remaining provisions stay in force. These terms, with the Privacy Policy and any written project quotation or agreement, are the entire agreement between you and us about the site and replace earlier statements on the same subject.

Contact

Questions about these terms or about a project can go to Contact or to [Contact Email]. Our legal name and registered address are [Company Legal Name], [Registered Address].

To start a project, use Request a Quote; to see how we work, read How it works and Custom sourcing.